Compliance
Cookie Policy
We use cookies to provide you with the best experience on our website. If you continue to our website without altering your cookie settings we will assume that you consent to receiving cookies from this website. You can change your cookie settings at any time.
Privacy Policy
Your privacy is important to us, we comply with the European Union General Data Protection Regulation (GDPR); full details can be found at the link below. Your data remains personal to you and at your request can be removed from any of our databases.
Please see our Privacy Policy page for more information.
Privacy and Data Protection
EU Model Code of Conduct for Mediators
We adhere to the EU Model Code of Conduct for mediators. Futher information on this code of practice may be found here
- We take complaints seriously
- All Complaints will be investigated
- You will receive a written confirmation of your complaint within 3 working days
- You will receive a formal response to the complaint within 28 days
- In the event the complaint cannot be resolved effectively it may be escalated to the professional body
Complaints Procedure
We are committed to providing all parties with a good service and competent standard of work. Should any party have a concern or complaint in the first instance they should address it to John-Paul Fitzgibbon by email at the link below.
All complaints will be handled professionally and with courtesy. If an acceptable solution cannot be reached we will provide details of our registered body where a complaint may be addressed for impartial consideration.